As a Service user, you may want to create Quotes directly for your clients. Or sometimes there is a need to edit an already placed Quote. A single form showing all necessary information in one place makes these transactions efficient and enhances Service capabilities.

Creating a Quote

To create a new quote go to the quotes table in the service panel and select Create Quote.

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Filling out the Create Quote form is equivalent to Creating an Order:
Creating and Editing Orders as a Service | Detailed Steps for Order Creation

Creating a Quote from a Request

To create a Quote from a Request, open the Request and click Create Quote. This will open a new “Quote from Request” form, pre-filled with all information that was part of the initial Request. To complete the form, the same steps apply as described above in Creating a Quote.

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Create Quote form loads prefilled with information from the Request

Editing a Quote

To edit an existing Quote, open the Quote that you want to change. Under More Actions, click on Edit Quote.

The same form as when creating a Quote or Order will load, however, prefilled with the existing Quote information. You can change any Quote detail - except for the customer - and confirm your changes by clicking Save. Additionally, the quote expiration date can be changed directly from the quote detail page without opening the edit quote form.

Editing a Quote creates a new revision each time the quote is saved. This is visible through an increment of the internal quote number.

Who can Create or Edit Quotes?

Service Panel users with the role of ERP Manager can create or edit Quotes. See also Roles & User Rights.