Setting up CNAME for your Organization

Owned by Lucie Janicot (Unlicensed)
Last updated: Feb 23, 2024 by Kyna Finch
2 min read

“A Canonical Name or CNAME record is a type of DNS record that maps an alias name to a true or canonical domain name. CNAME records are typically used to map a subdomain such as www or mail to the domain hosting that subdomain's content."

 

To request a CNAME setup for your platform please reach out to your Project Manager or contact our support team via our Customer Portal

Ticket template

Description: Setup CNAME
Desired CNAME for 3YD platform access: cname.domain.com
Current domain for 3YD platform access: organization.3yourmind.com

 

Our engineers will generate the SSL certificate and they will provide the required information for configuring your DNS records. We will notify you with an email.

Map a CNAME to 3YD SaaS hosted platforms

After you receive the email from our team, please execute the following steps:

1.Add a CNAME record mapping the new domain with the platform

Note: Please refer to the official documentation of your DNS provider on how to create and CNAME records.

example:

2.Add a CNAME record for AWS DNS verification 

Name: "_9aab395ef8265b1ba82f18b4c58c96d.shop.test-company.com."

Value: "_a638b4c58c96dd21309f8265b1beb478f.xgxxrgwpcb.acm-validations.aws."

example:

 

Check and verify if your CNAME is mapped to 3YD app

Go to this web page https://www.digwebinterface.com/ and enter the you CNAME as "hostname" (cname.domain.com ). Then click on the "Dig" button.

If the setup is correct, in the output you should see the new cname mapped the domain name of your platform:

cname.domain.com. 14399 IN  CNAME   organization.3yourmind.com. organization.3yourmind.com. 59  IN  A   35.157.229.103 organization.3yourmind.com. 59  IN  A   18.196.53.183 organization.3yourmind.com. 59  IN  A   52.28.14.71

 

Next steps

Let us know when you are ready with the DNS configuration and we will take care of the following:

  • Validating that the installed SSL Certificate has been vitrified and in use.

  • Validating your cname is correctly mapped to the 3YD platform.

  • Configuring the platform to be working under the new domain.

  • Configure our platform to send out E-Mails with the new domain. This process is documented here: Email Address Configuration

Note: Downtime up to 1 hour is possible during the switch to the new domain. You will be informed once the setup has been completed and the platform is ready under the new domain.