Status and Priority definitions for Feature Requests

Once you submit a Feature Request through our https://3yourmind.atlassian.net/servicedesk/customer/portal/37, a ticket will be generated into our Service Desk. In order for you to stay up to date and understand the progress of your request, Table 1 below shall explain the meaning of each status a ticket may have.

Also, tickets' priority is related to the impact a certain feature (or lack thereof) has on your intended use of the software. As such, it is important that priorities are assigned correctly, as per definitions on Table 2.

Status	Meaning
Open	Newly submitted request. Our team has not reviewed the ticket yet.
Investigation	Our team has started investigating the requested feature. They will evaluate potential solutions, efforts required and prioritize accordingly. Status will be updated once the investigation is completed.
Planned	The requested feature is planned to be addressed within the existing roadmap (i.e., within this year). The ticket will provide more information about the estimated completion date.
In Progress	The requested feature is currently under development.
Review	The requested feature is implemented, released and available for testing.
Closed	The requested feature has been fulfilled and completed.
On-Hold	The requested feature is valid but cannot be prioritized in our existing roadmap (i.e., within this year). The team will reconvene before the end of the year to re-evaluate.
Rejected	The requested feature cannot be implemented in the foreseeable future.

Priority	Meaning
Blocker	Current problem makes it impossible to proceed with using the software
Critical	Incorrect functioning of a particular area of business-critical software functionality
Major	Significant impact on an application, but other inputs and parts of the software remain functional, so it still usable
Minor	A confusing defect that causes undesired behavior but doesn’t affect user experience significantly