LTS Release means a long term support (“LTS”) release of 3YourMind Software which will have a lifespan of six (6) months from General Availability and will be supported by 3YourMind during this six (6) months period. Installation of a Maintenance Release* does not extend the lifetime of the related LTS Release under 3YOURMIND’s end of life policy. Every 6 months, 3YOURMIND releases a new LTS where all of the developments from the previous 6 months accumulate into one up-to-date, feature-rich release.

For versions that are supported, customers can raise issues via Helpdesk or via eMail. If a bug is discovered, it will be prioritized based on our Bug Fixing Policy and may require you to upgrade to the version which includes the fix

Pace:
LTS Releases are typically released every 6 months.
Usually this happens in March and September. (xx.3 and xx.9)

Features:
LTS Releases includes new features, significant enhancements and/or a major redesign of the software. For detailed information refer to our https://3yourmind.atlassian.net/l/cp/J1t2kBHx

Support:
Supported (LTS) versions receive security fixes as HotFixes. 3YOURMIND uses security scanners to scan for known CVEs. As soon as a critical CVE is found, 3YourMind will release a HotFix within 2 weeks. Each Long Term Support (LTS) version receives for 6 months:

• Critical security bug fixes (within 2 weeks as LTS HotFix release)

• Critical bug fixes (as LTS HotFix release)

• All other (security) bug fixes, whenever possible (as LTS HotFix release). We schedule non-critical bugs according to a variety of considerations

On-Premise
LTS releases are released to On-Premise customers

Releases & Software Updates

End of Life Policy

3YourMind supports LTS versions for 6 months after the first major iteration of that version was released (for example, we support 3YD 22.7.x for 6 months after 3YD 22.7.0 was released).

• Looking for help with an older version? See documentation for all versions of our products (including versions that have passed their EOL date and may not show up in your search engine).