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Print Services has the option to add more order status than the standard workflow
Pending
Printing
Shipped
Canceled
Each step can have its own color code and individual automatic email template associated with the processing step.
Note: This feature only affects orders that have been confirmed so it does not affect the status Price Requested.
How to set up additional order statuses
If you are a shared cloud customer:
Send a list of your desired status workflow to your Project Manager.
Include any color coding and text for custom emails as a table.
Your project manager will then activate them for your service.
If you are a dedicated cloud or an on-premise customer:
Go to Site Administration → Fulfillment Partner → Workflow Statuses
Click on Add another Workflow Status
Enter a name and select the color
Define the category (please refer to the analytics page to understand categories (link))
Select the next default status if needed
6. Define if an email should be sent to the user once the status is changed and include the email template
7. Save