Requests are intended to be used to get information about how to proceed with placing an order. For instance, you ask a service for a material or post-processing recommendation or get manual pricing.
When you place a request, the 3D files, any current production selections and comments will be sent to the Printing Service. The engineer or business developer can answer any open questions using the platform communication. Once they have added manual prices for the models, the saved result will become one or more Quotes that are saved in the system.
Creating a New Request
A request can be made as soon as a 3D file is available for the project.
Upload at least one 3D file from the homepage
Select a material, printing service and post-processing method
Click Contact Service
Add a Message which will then display as the first comment in the request
Editing Existing Requests
Open requests can be edited at any time and saved as a new request. When this occurs, a new request will be created with the new parameters. This new request can be made in parallel, or the old request can be deleted.
Navigate to Requests in the side menu
Click a request to see the Detail View
Select Edit Request in the upper right
A new basket will opened with all settings from the previous request
Edit any production settings that should be changed
Click Request Price
Communicating with Printing Service
All communication about requests is stored directly next to the files and settings in the Agile ERP.
Navigate to Requests in the side menu
Click a request to see the Detail View
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