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In order to help us solving your issue fast and efficient, it is crucial to provide us with as much information as possible.

Required Information

Please always include the following information:

  1. Choose a descriptive title

  2. In which part of the software did the issue occur? (For instance: “User Panel: Checkout” or “Service Panel: ERP”)

  3. List the steps to reproduce the bugs.

  4. Description of the expected results

  5. Description of the actual results

Additional Information

  1. Add attachments (screenshots, videos, documents, notes)

  2. Which Browser did you use

  3. On which Platform did this occur? (For instance “app.3yourmind.com”)

Once you have submitted a ticket, you will receive a confirmation email from our customer team.

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