Requests are intended to be used to get information about how to proceed with before placing an order. For instance, you ask a service for a material or post-processing recommendation or get a manual pricing.
When you place a request, the 3D files, any current production selections and comments will be sent to the Printing Service. The engineer or business developer can answer any open questions using the platform communication. Once they have added manual prices for the models, the saved result will become be translated into one or more Quotes that are saved in the system.
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A request can be made as soon as a 3D file is available for the project.
Contact Service
Upload at least one 3D file from the homepage
Select a material, printing service and post-processing method
Click Contact Service
Add a Message which will then display as the first comment in the request
A Request will be saved and an email notification will be sent to the Printing Service
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Request Manual Pricing
Upload at least one 3D file from the homepage
Select a material, printing service and post-processing method
Click Request Price
A Request will be saved and an email notification will be sent to the Printing Service
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Editing Existing Requests
Open requests Requests can be edited at any time and saved as a new requestRequest, Quote or Order. When this occurs, a new request Request, Quote or Order will be created with the new parameters. This new request can be made in parallel, or the old request can be deleted.
Navigate to Requests in the side menu
Click a request to see the Detail View
Select Edit Request in the upper right
A new basket will be opened with all settings loaded from the previous request
Edit any production settings that should be changed
Click Request Price or Contact Service, depending on your selected settings
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Communicating with Printing Service
All communication about requests is stored directly next to the files and settings in the Agile ERPthe Comment section contained at the bottom of each Request.
Navigate to Requests in the side menu
Click a request to see the Detail View
Past comments at the bottom of the page
Begin Typing to add a new comment
Or use Reply to respond in a thread to a previous comment
An Email Notification will be sent to the other person involved after posting your message
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