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If you are a shared cloud customer:
Send a list of your desired status workflow to your Project Manager.
Include any color coding and text for custom emails as a table.
Your project manager will then activate them for your service.
If you are a dedicated cloud or an on-premise customer:
Go to Site Administration → Fulfillment Partner →
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Order Statuses
Click on Add another
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Order Status
Enter a name and select the color
Define the category (please refer to the analytics page to understand categories (link))
Select the next default status if needed
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6. Define if an email should be sent to the user once the status is changed and include the email template
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