In order to help us solving your issue fast and efficient, it is crucial to provide us with as much information as possible.
Required Information
Please always include the following information:
Choose a descriptive title
In which part of the software did the issue occur? (For instance: “User Panel: Checkout” or “Service Panel: ERP”)
List the steps to reproduce the bugs.
Description of the expected results
Description of the actual results
Additional Information
Add attachments (screenshots, videos, documents, notes)
Application debug bundle.(For on-premise deployments, please follow this guide to collect application logs Creating a debug bundle )
Which Browser did you use
On which Platform did this occur? (For instance “app.3yourmind.com”)
Once you have submitted a ticket, you will receive a confirmation email from our customer team.