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In order to help us solving your issue fast and efficient, it is crucial to provide us with as much information as possible.

Required Information

Please always include the following information:

  1. Choose a descriptive title

  2. In which part of the software did the issue occur? (For instance: “User Panel: Checkout” or “Service Panel: ERP”)

  3. List the steps to reproduce the bugs.

  4. Description of the expected results

  5. Description of the actual results

Additional Information

  • Add attachments (screenshots, videos, documents, notes)

  • Which Browser did you use

  • On which Platform did this occur? (For instance “app.3yourmind.com”)

Once you have submitted a ticket, you will receive a confirmation email from our customer team.

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