In order to help us solving your issue fast and efficient, it is crucial to provide us with as much information as possibleTo diagnose and fix problems, the support team needs detailed information to reproduce the same error you received. The more specific you are, the faster the support team can get you back in business. A great, informative support ticket answers several questions. Here are the five questions you should ask and answer when submitting a ticket.
Required Information
Please always include the following information:
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Choose a descriptive title
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How urgent is this issue? Write down your contact information and relative priority of the issue against other outstanding requests.
Where did the error occur or which part of the software
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List the steps to reproduce the bugs.
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Description of the expected results
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? Provide the URL and the browser you were on when you experienced this issue.
What did you expect to happen? Provide details on what you expected to happen versus what actually happened. Break each step into a separate paragraph.
Did you attempt to fix the problem? If you attempted to trouble-shoot, provide the steps you took and their results.
What did it look like on your screen? Provide documentation, details and screenshots when possible. If you want to be truly amazing, take a video screencast of the process causing the error.
Additional Information
Add attachments (screenshots from browser , videos, documents, notes)
Which Browser did you use
On which Platform did this occur? (For instance “app.3yourmind.com”)
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Application debug bundle.(For on-premise deployments, please follow this guide to collect application logs Creating a support package )