If you experience technical issues, bugs or if you have questions you would like to address to us please contact us through our Customer Portal.
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Procedure
Open the URL: support.3yourmind.com and create an account
Click on “submit a request” to contact 3yourmind support team
You can reach out to us for different types of issues (Technical support, Report a bug, Suggest an improvement, Other questions).
The difference between the types of issues is explained in the request template:
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If you are experiencing a bug, please include the following information:
Steps to reproduce the bug
Browser used
A description of the actual and expected results.
a. Fill out the descriptions (summary and descriptions)
b. Add attachments (screenshots, notes)
c. Set the priority (Highest, High, Medium, Low, Lowest)
d. Once you have submitted a ticket, you will receive a confirmation email from our customer team.
Tickets resolution
Once you have submitted your ticket you can follow up on the resolution of your problem. If you click on “requests” on the top right of the portal you will access all the tickets you have opened.
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When you open one of them you can see the status of this ticket and add comments.
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