Creating a support package

Owned by Felix Bauer
Last updated: Oct 21, 2021 by Hristo Grozdanov
1 min read

To debug issues with your software, you can generate a support package that has all the logs from 3YD services and Kubernetes components. We provide a small debug script with our application package, located in the installation directory on your server that bundles all logs into an archive.

Please navigate to the installation directory of 3YD app and execute the script:
./debug.sh

The support package is generated under the name debug.tar.gz, located in the same directory.

You will need a tool like scp to offload the package from the server to your local machine. The logfiles can be opened with any text reader like Notepad or any IDE.

You can submit the archive to a ticket @Customer Portal, or via email to support@3yourmind.com.