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Customers can now receive better communication and clarity from services through the new request and quote rejection feature. Services can formally reject requests or quotes that cannot be fulfilled and provide a reason for rejection, which is stored along with the rejected request or quote. With rejected requests and quotes hidden from the overview, services can focus their attention on requests that still require attention. This feature improves communication and overview, ultimately leading to better customer satisfaction.
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With this new functionality, we’re also unifying and extending it to orders. Instead of setting an order to "Cancelled," we now mark them as "Rejected." Similar to requests and quotes, a rejected order now carries the status "Rejected" and allows for a rejection reason to be stored.
To facilitate the rejection process for each of the three types (request, quote, and order), we offer the option to define an email template in the admin panel.
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