Bug

{"xsrfToken":"4d41bee599a19a454de14177d2f0735bd8f0d880_lout","branding":{"id":"37","key":"ycp","name":"3YOURMIND Customer Portal","portalBaseUrl":"/servicedesk/customer/portal/37","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/37/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#2453a3","headerLinkHoverBGColor":"#2453a3","headerBadgeColor":"#2453a3"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/1aa9b223-c887-4ec8-9917-c98d1f295ddd/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjNTkzYjE3Zi0zZjcyLTQ0MTQtYWE1MC1iNDcwOWE5MzVjM2IiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjFhYTliMjIzLWM4ODctNGVjOC05OTE3LWM5OGQxZjI5NWRkZCI6WyJyZWFkIl19LCJleHAiOjE3NTIxMDU5MTYsIm5iZiI6MTc1MjEwNTMxNn0.zQSrOfL3VTto1MmtmbgpFSwgZdHxHKV-O-_N1XLIwwM&client=c593b17f-3f72-4414-aa50-b4709a935c3b&mode=fit","logoId":"1aa9b223-c887-4ec8-9917-c98d1f295ddd","isLogoAvailable":true,"helpCenterTitle":"3YOURMIND Customer Portal","sharedPortalName":"3YOURMIND Customer Portal","userInitialAnnouncementMessageWiki":"<p>This website stores cookies on your computer. These cookies are used to improve this website and provide more personalized services to you, both on this website and through other media. To find out more about the cookies we use, see our <a href=\"https://www.3yourmind.com/terms-and-conditions#data-protection-and-privacy\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Data Protection Policy and Privacy Notice.</a></p>","translations":{"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"3YOURMIND Customer Portal","sharedPortalName":"3YOURMIND Customer Portal","announcementMessage":"This website stores cookies on your computer. These cookies are used to improve this website and provide more personalized services to you, both on this website and through other media. To find out more about the cookies we use, see our [Data Protection Policy and Privacy Notice.|https://www.3yourmind.com/terms-and-conditions#data-protection-and-privacy]","localeDisplayName":"English (United States)"},"fr-FR":{"localeDisplayName":"French (France)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/84a8a22a-b657-4a2d-a8b0-b57058ae8ede/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjNTkzYjE3Zi0zZjcyLTQ0MTQtYWE1MC1iNDcwOWE5MzVjM2IiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjg0YThhMjJhLWI2NTctNGEyZC1hOGIwLWI1NzA1OGFlOGVkZSI6WyJyZWFkIl19LCJleHAiOjE3NTIxMDU5MTYsIm5iZiI6MTc1MjEwNTMxNn0.bEvTQLMlij5MhY05-o-lGflYfE5txxjxRrnbzNj5QMM&client=c593b17f-3f72-4414-aa50-b4709a935c3b&height=300&mode=fit","bannerMediaApiFileId":"84a8a22a-b657-4a2d-a8b0-b57058ae8ede","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"37","key":"ycp","projectId":12125,"serviceDeskId":37,"name":"3YOURMIND Customer Portal","description":"<p>Welcome! This is your 3YOURMIND Customer Portal.</p>","portalBaseUrl":"/servicedesk/customer/portal/37","reqTypes":[{"id":"149","name":"Bug","descriptionHtml":"","callToAction":"Bug","introHtml":"<p>Did you notice a bug an error or similar? e.g. A functionality not working as expected? Please, give us a description of the bug you are experiencing.</p>","icon":12010,"iconUrl":"https://3yourmind.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12010","groups":[49],"key":""},{"id":"150","name":"Feature Request","descriptionHtml":"<p>Please refer to the following page in our Platform Documentation for more details about our ticket status and priority definitions - <a href=\"https://3yourmind.atlassian.net/wiki/spaces/PD/pages/1820393511/Status+and+Priority+definitions+for+Feature+Requests\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://3yourmind.atlassian.net/wiki/spaces/PD/pages/1820393511/Status+and+Priority+definitions+for+Feature+Requests</a></p>","callToAction":"Feature Request","introHtml":"<p>Do you see functionalities that we could improve? Do you have ideas for new functionalities? We're all ears!</p>","icon":12032,"iconUrl":"https://3yourmind.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12032","groups":[49],"key":""},{"id":"152","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? You can still submit a request and we'll help you out.</p>","icon":11132,"iconUrl":"https://3yourmind.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11132","groups":[49],"key":""},{"id":"153","name":"Security Issue","descriptionHtml":"<p>Please report any security vulnerabilities in the 3Yourmind Software. Our priority is to get the reported vulnerability fixed as fast as possible. The time to fix depends on the severity of the bug. During that time, we would like to stay in close contact with you to ask for additional information or to communicate the estimated timeline for the fix.</p>","callToAction":"Security Issue","introHtml":"<p>You found a security issue or have a concern? Please let us know!</p>","icon":12006,"iconUrl":"https://3yourmind.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12006","groups":[49],"key":""},{"id":"157","name":"Technical Issue","descriptionHtml":"","callToAction":"Technical Issue","introHtml":"<p>Are you experiencing technical issues? e.g. You have no access to the platform, you have a problem with your account or you can't upload a file. Please, get in touch with us.</p>","icon":12023,"iconUrl":"https://3yourmind.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12023","groups":[49],"key":""},{"id":"111","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":12026,"iconUrl":"https://3yourmind.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12026","groups":[],"key":""},{"id":"114","name":"Other questions (old)","descriptionHtml":"","callToAction":"Other questions (old)","introHtml":"<p>Don't see what you're looking for? You can still submit a request and we'll help you out.</p>","icon":12045,"iconUrl":"https://3yourmind.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12045","groups":[],"key":""}],"reqGroups":[{"id":49,"name":"General"}],"orderMapping":{"49":[157,149,150,153,152]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"60badc08-b995-3457-bd3d-a9ee442a220e","appLinkName":"System Confluence","appLinkUrl":"https://3yourmind.atlassian.net/wiki","spaceKey":"PD","spaceName":"Platform Documentation","spaceUrl":"https://3yourmind.atlassian.net/wiki/spaces/PD","isServer":false},"labels":[],"projectKey":"YCP","serviceDeskId":37,"kbLinkDomainURLs":["https://3yourmind.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":37,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"YCP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjNTkzYjE3Zi0zZjcyLTQ0MTQtYWE1MC1iNDcwOWE5MzVjM2IiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEyMTI1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTIxMDY1MTYsIm5iZiI6MTc1MjEwNTMxNn0.9fLEkoXWqE0Kg0s4jCbK-XxvThxdBMX4kWLg0piWghY","targetCollection":"upload-project-12125","endpointUrl":"https://api.media.atlassian.com","clientId":"c593b17f-3f72-4414-aa50-b4709a935c3b","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":149,"projectId":12125,"issueType":{"id":"1","name":"Bug"},"form":{"name":"Bug","descriptionHtml":"","callToAction":"Bug","intro":"<p>Did you notice a bug an error or similar? e.g. A functionality not working as expected? Please, give us a description of the bug you are experiencing.</p>","instructions":"","icon":12010,"iconUrl":"https://3yourmind.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12010","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Shortly describe your issue.","descriptionHtml":"<p>Shortly describe your issue.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"Please provide us information about *1. how to reproduce the behaviour*, *2. what is the expected behaviour* and *3. What is the actual result*?","descriptionHtml":"<p>Please provide us information about <b>1. how to reproduce the behaviour</b>, <b>2. what is the expected behaviour</b> and <b>3. What is the actual result</b>?</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"If possible, provide a screenshot of the bug.","descriptionHtml":"<p>If possible, provide a screenshot of the bug.</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"What is the priority for you and your company?","descriptionHtml":"<p>What is the priority for you and your company?</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"1","label":"\uD83D\uDD25 Blocker \uD83D\uDD25","selected":false,"children":[]},{"value":"2","label":"Critical","selected":false,"children":[]},{"value":"10000","label":"Major","selected":true,"children":[]},{"value":"10002","label":"Minor","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:url","fieldId":"customfield_11153","fieldConfigId":"12803","label":"URL/Domain ","description":"Please provide the URL on where this issue occurs or the domain of your application. ","descriptionHtml":"<p>Please provide the URL on where this issue occurs or the domain of your application.</p>","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/37/create/149","requestValidateBaseUrl":"/servicedesk/customer/portal/37/validate/149","calendarParams":{"firstDay":0,"date":"2025-07-10T01:55:16+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjNTkzYjE3Zi0zZjcyLTQ0MTQtYWE1MC1iNDcwOWE5MzVjM2IiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEyMTI1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTIxMDY1MTYsIm5iZiI6MTc1MjEwNTMxNn0.9fLEkoXWqE0Kg0s4jCbK-XxvThxdBMX4kWLg0piWghY","targetCollection":"upload-project-12125","endpointUrl":"https://api.media.atlassian.com","clientId":"c593b17f-3f72-4414-aa50-b4709a935c3b","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=3yourmind","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"4d41bee599a19a454de14177d2f0735bd8f0d880_lout","baseUrl":"https://3yourmind.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://3yourmind.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":false,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"c593b17f-3f72-4414-aa50-b4709a935c3b","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"bb2478a5127944e8b3b7156708839770","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}